Technical Assistance

Any technical assistance or application suggestions made by Internal Tool, Inc. personnel are only to assist the customer and in all cases use of such information is solely the customers responsibility.

Shipping Terms

All shipments are FOB Internal Tool, Inc. La Verne, CA. unless otherwise specified. Normally terms of payment on open accounts are 1%10 NET 30 days from the date of invoice.

Past Due Accounts

Net accounts are considered past due at 30 days from the invoice. Past due accounts are subject to shipment and production hold at the discretion of Internal Tool Inc. Internal Tool, Inc. reserves the right to place any past due account on hold until all past due invoices are paid.

Return Policy

Any discrepancies in shipments received by you must be reported immediately. Such merchandise will not be accepted by us for return unless assigned a, return goods authorization (RGA) number. Any merchandise returned must be accompanied by a copy of our invoice indicating our Returns Goods Authorization number. Any merchandise that has been misused, abused, or is otherwise in non-saleable condition, will not be accepted for return by Internal Tool, Inc. Merchandise returned that is found to be in compliance with the aforementioned policy will be refunded the full purchase price, subject to a reasonable restocking charge. Merchandise will not be accepted for return after 30 days from receipt.

Credit Policy

Internal Tool, Inc. will not honor any credit that has not been expressly issued by Internal Tool, Inc. Any payments received that are found to be short paid for any reason without a credit issued by Internal Tool, Inc will be promptly returned to the customer. The customer will have their account put on hold, or their shipping status changed to COD, at the discretion of Internal Tool, Inc. until the invoice has been cleared.

Telephone Orders

Telephone orders are accepted at the risk of the purchaser and shipments made before receipt of confirmation are for the special convenience of the customer. Internal Tool, Inc. is not responsible for any shipping errors incurred as a result of a telephone order.

Special Orders

Orders for items marked SPECIALS or items not stocked by Internal Tool, Inc. are considered SPECIAL orders. Special items are subject to minimum order quantities and/ or special handling charges with allowable over/under-run of 10%. All special orders are non-cancelable and special orders manufactured per print or instruction is non-returnable.

Backordered Items

All backorder items will be shipped in the same manner as the items on the original purchase order, unless specified in writing by the customer.

Shortage or Error

All claims for shortages or shipment errors must be made within 10 days after receipt of shipment. Invoice number and EDP number must be referenced. Our liability is limited to replacement of merchandise or refund of purchase price, at the discretion of Internal Tool, Inc.

Clerical errors

Internal Tool, Inc. is not responsible for Printers errors, stenographic, or clerical errors. All such errors are subject to being corrected.